Privacy Policy

1. About this policy

This Privacy Policy explains how HERARI (M) SDN. BHD., operating the HERAXA digital solutions brand, handles personal information submitted through the HERAXA public website, product enquiries, support communications and HERAXA account services. We aim to handle personal data responsibly and in accordance with applicable Malaysian data protection requirements.

2. Information we may collect

Depending on how you interact with HERAXA, we may collect information such as your name, organisation or school, email address, contact number, enquiry details, account information, support correspondence and basic technical information generated when our website or services are accessed.

3. How we use information

• To respond to enquiries, demo requests and quotation requests.
• To provide, configure, maintain and support HERAXA products and services.
• To administer authorised user accounts, licences and registered devices.
• To communicate service, security or operational information.
• To improve our website, products, support processes and user experience.
• To comply with legal, regulatory or legitimate business requirements.

4. Disclosure of information

We do not sell personal information. Information may be shared with service providers or professional advisers where reasonably necessary to operate, host, support or protect HERAXA services, or where disclosure is required by law. Access is limited to the purpose for which the information is required.

5. Data retention and security

We retain personal information only for as long as reasonably required for the purpose for which it was collected, to maintain service and business records, or to satisfy applicable legal requirements. We use reasonable administrative and technical measures to protect information, although no Internet-based system can be guaranteed to be completely secure.

6. HERAXA Cloud and product accounts

Where an organisation uses HERAXA Cloud or another account-based HERAXA service, account and device information may be processed to authenticate users, connect registered displays, synchronise authorised settings or content, maintain licensing records and provide technical support. The organisation remains responsible for assigning access only to authorised users and for the content it chooses to upload or display.

7. Your choices and requests

You may contact us to ask about personal information held by us, request correction of inaccurate information, or raise a privacy concern. Certain records may need to be retained where required for legal, security, contractual or legitimate operational purposes.

8. Third-party services and links

Our website may link to third-party services such as email, messaging or other external platforms. Those services operate under their own privacy practices, and HERAXA is not responsible for the content or privacy practices of independent third-party websites.

9. Changes to this policy

We may update this Privacy Policy when our services, business practices or applicable requirements change. The current version will be published on this page with its latest revision date.